In order to be eligible for a refund, you have to return the product within 60 calendar days from delivery date. The product must be in the same condition that you receive it and undamaged in any way.

 

Only standard specification iron sets are returnable. Utility irons, individual wedges, wedge sets and putters are non-returnable. Any custom-built sets of irons or iron heads are not eligible for refund.

 

 

Return Policy for Iron Set

The full set of irons must be returned. For iron sets, you are allowed to use the 7 iron as a test club, but it can not be damaged. To be eligible for a refund, the rest of the irons must be returned unused and in brand new condition, with plastic covers on club heads.

The customer is responsible for arranging the return shipment.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Original shipping charge not included in the refund.

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 60 calendar days have passed, you will not be eligible for a refund.

Please email hello@caleygolf.com before returning any products to confirm the return delivery address. If anything is unclear or you have more questions feel free to contact our customer support team.

 

 

Custom-Built Clubs

All custom-built orders are made to your individual specifications and require a lead time of approximately 4–6 weeks, though this may vary depending on seasonal demand and order volume.

Please note that custom orders cannot be modified, canceled, or returned for any reason once placed. This includes all custom-built such as iron sets, wedges, utility irons and individual iron heads, which are non-refundable due to their personalised nature.

 

 

Warranty

Our 365-day warranty assures coverage for any potential transit damages, production issues, or instances of poor quality control. Each warranty claim receives individual attention, ensuring prompt and appropriate resolution tailored to your specific needs. Items purchased at full price are eligible for warranty coverage.

 

 

Pre-orders 

Pre-orders are non-refundable and cannot be canceled. Only product exchanges with other items will be accepted.

 

Black Friday Refund Terms & Conditions

Iron Set purchases made during Black Friday and Cyber Monday sales are covered by our 60-Day Money Back Guarantee. However, to process your refund, any free gifts included must also be returned.

Please note:

• Black Friday free gifts are not covered under warranty.
• For returns, all items, including free gifts, must be unused and remain in their original packaging.

 

Limited Edition Copper Clubs: Refund Terms and Conditions (01 Irons; 01T Irons; 01X Utility Iron; Wedge Set)

These exclusive clubs are available in very limited stock and are non-returnable due to their special edition status.

While the durable DLC finish offers exceptional protection, some wear and tear may occur over time, and this is not covered under our warranty.

 

 

Pre-owned Iron Set

Only the 7 iron has been used, the remaining clubs in set are unused and still have wrappers on heads and grips. Purchases of pre-owned iron sets are non-refundable. Please allow 1-2 weeks for delivery. 

 

Cancellation Fee

There is a £15/ $20 cancellation fee for cancelled orders. Note: This is not applicable for any custom-build orders.

 

If anything is unclear or you have more questions feel free to contact our customer support team at hello@caleygolf.com